Concord Township Fire Department
Professionally providing our
community with the security
of quality services and fire protection

Quality Assurance
Q/A Survey
Quality Assurance is designed to improve an organization by identifying it's strengths and weakness by focusing on customers' expectation, satisfaction and job performance.

Concord Fire Department established  a Quality Assurance program  in 2005.
Letters and questionnaires have been randomly mailed to those involved in an emergency in which the Fire Department was called to respond. The feedback from these surveys have provided valuable insight into our performance.

If you have been assisted by our department but did not receive a survey and would like to participate, please follow the Survey Link to access our "Post Incident Survey".
The form may be printed and mailed or dropped off at either fire station.

Questions regarding our Quality Assurance may be directed to FF Bilal at 354-7504 or via email: bilal@concordtwp.com

 

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